Returns And Exchanges

A defect is a product that arrives or performs outside of what it should. Examples include a vape cartridge that won't produce vapor, a disposable that doesn't work, edible packaging that arrived damaged, or flower with visible mold or foreign matter.

If you think you have a defect, bring the product back with its original packaging and your receipt or proof of purchase. A staff member will look it over. If it's a defect, we'll exchange it for a comparable item where we can.

You can usually handle a defect at either the Chelsea or Flatiron store, but bring the product and the receipt either way.

These are not defects:

You didn't like the effect, the flavor, or the dose.

You changed your mind after buying.

You opened or used part of the product and want to return the rest.

The product was damaged by how it was stored after purchase.

You have no receipt and no other way to show the purchase.

If a product just wasn't the right fit, tell a budtender. We can talk through other options for next time. That's a consultation, not a return.

If a New York licensed grower or processor recalls a specific product lot, we follow the state recall process. Recalled products can be brought back for a refund. New York's Office of Cannabis Management publishes recalls publicly, and you can check cannabis.ny.gov. If a recall affects a product you bought and we have your contact information on file, we'll try to reach you.

For an in-store issue, bring the product, its original packaging, and your receipt or proof of purchase to either location: Chelsea at 302 8th Avenue or Flatiron at 12 West 18th Street. Ask for help at the counter.

For general feedback that isn't a return, email [email protected].