The House

Accessibility Statement

The Alchemy NYC wants every customer to be able to use our website and visit our stores. This statement describes the standards we aim for, what we do to meet them, and how to reach us if something is not working for you. We have two Manhattan stores: the Chelsea store at 302 8th Avenue, New York, NY 10001, and the Flatiron store at 12 West 18th Street, New York, NY 10011, between 5th and 6th Avenue.

1 min read336 wordsBy The Alchemy Editors
In this article
  1. 01The Standards We Aim For
  2. 02Website Accessibility
  3. 03In-Store Accessibility
  4. 04Communication Support
  5. 05Contact Us About Accessibility
  6. 06How to Reach Us
AuthorThe Alchemy Editorial Team
UpdatedJul 2026
Read time1 min
01

The Standards We Aim For

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level for our website, and the accessibility standards of the Americans with Disabilities Act (ADA) and New York City Human Rights Law for our stores. Where we fall short of these standards, we want to fix it.

02

Website Accessibility

We build thealchemy.nyc with accessibility in mind, including keyboard navigation, descriptive alt text on meaningful images, sufficient color contrast, clear form labels, and support for screen readers. Our live menus are hosted on Dutchie. If you have trouble using any part of the site, please let us know so we can address it.

03

In-Store Accessibility

Our staff is here to help every customer who visits either store. If you need assistance on the sales floor or a more comfortable way to shop, ask any team member and we will do our best to accommodate you. Service animals as defined by the ADA are welcome.

04

Communication Support

If you would prefer help in a different format, such as having a team member walk you through the menu, contact us and we will work with you. We welcome relay-service phone calls.

05

Contact Us About Accessibility

If you run into a barrier on our website or in either store, or if you need an accommodation, email [email protected] and tell us what you need and, for website issues, the browser and assistive technology you are using. We will work to resolve it.

06

How to Reach Us

The Alchemy NYC. Chelsea: 302 8th Avenue, New York, NY 10001, phone (646) 819-4143. Flatiron: 12 West 18th Street, New York, NY 10011, phone (646) 284-6584. Email [email protected].

The Alchemy Editors

Field notes from the counter at Chelsea + Flatiron.

Written by our procurement and budtender team. Every claim verified against NYS OCM regulations and current shelf inventory. Updated as the menu rotates.

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